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For enquiries, reports and application follow-up. In an emergency, use the emergency numbers directly.

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What are the district office hours?
Sunday to Thursday, 09:00 to 14:00, excluding public holidays, at the district seat in Toussoun, El Mostasharin.
How do I reach the gardens and palaces?
The Raml–Seyouf tram stops at the Montazah gate, and the Abu Qir railway line sets you down at Sidi Bishr or Toussoun stations — from either, a short bus or taxi ride reaches the entrances.
Where do I report a pothole or a broken streetlight?
Through the “Report an issue” form in the services section, the assistant, or the unified 16528 hotline. Keep the reference number to follow it up.
Is the district responsible for water and electricity?
Water, drainage and electricity networks are run by separate utility companies. The district receives reports and refers them on; for electricity emergencies call 121 and for gas 129.
When is the best time to visit Maamoura beach?
The season runs June to September; early morning suits swimming and quiet, late afternoon suits families. Outside the season the corniche and public garden stay open all year.
Can I visit Nelson’s Island?
The island is an archaeological site under the antiquities council with no regular visiting arrangement at present; it can be seen from Abu Qir beach, and licensed operators occasionally run authorised trips.

Official national portals that complement the district’s services — they open in a new tab.